Terms and Conditions
Introduction
Welcome to Barbara Farinelli Counselling. By accessing or using this website, you agree to comply with these Terms and Conditions. Please read them carefully.
Accessing this website or contacting me does not establish a therapeutic relationship. Counselling begins only once an initial session has been booked and confirmed.
These Terms apply to all visitors, clients, and others who access this website or engage in counselling services.
Professional Services
I provide integrative counselling to adults, children, and young people in both English and Italian. Sessions are available face-to-face in the UK or remotely online or by phone.
All services follow professional ethical guidelines, including those of the British Association for Counselling and Psychotherapy (BACP).
Website Content
The content on this website is for general informational purposes and does not constitute psychological, medical, or legal advice.
Do not rely on this information as a substitute for professional counselling or therapy.
If you are experiencing a mental health crisis, contact your GP, emergency services, or a crisis line such as Samaritans (116 123) immediately.
Booking and Cancellation Policy
Appointments can be arranged via the website contact form, email, phone, or WhatsApp.
Sessions must be paid in advance, unless otherwise agreed.
Cancellations require at least 24 hours’ notice to avoid full charges.
Missed or late cancellations (less than 24 hours) will be charged in full.
If I need to cancel or reschedule, I will notify you promptly at no charge.
Confidentiality
Your privacy is extremely important. All information shared during sessions is treated confidentially.
Exceptions to confidentiality include:
Risk of serious harm to yourself or others
Legal obligations (e.g., safeguarding, terrorism, money laundering)
Professional supervision (anonymised and confidential)
For full details, see the Privacy Policy.
Remote/Online Therapy
For online or telephone sessions, ensure:
A private, quiet space for confidentiality
A stable internet or phone connection
Sessions are conducted via secure, encrypted platforms in line with data protection requirements. Barbara Farinelli Counselling is not liable for technical issues on your side during remote sessions.
Intellectual Property
All website content—including text, logo, images, and design—is the property of Barbara Farinelli Counselling. Do not copy or reproduce without prior permission.
Limitation of Liability
While every effort is made to provide accurate information, Barbara Farinelli Counselling is not liable for:
Errors or omissions on the website
Decisions made based on website content
External website links
Technical issues or downtime
Counselling is a collaborative process. Outcomes cannot be guaranteed, and clients remain responsible for their own decisions and actions.
Governing Law
These Terms are governed by the laws of England and Wales. Any disputes are subject to the exclusive jurisdiction of English courts.
Contact
If you have questions about these Terms, please contact:
Barbara Farinelli Counselling
Email: barbarafarinellicounselling@gmail.com
Phone: +44 7990 751 359